FAQs

Care

The best way to clean merino wool it’s to spot clean spillages with a cloth and lukewarm water. You can also dry clean your items occasionally.

All products can naturally pill with friction and is not a defect. This is why Chunky Knits are recommended for decorative / light use only.

To get rid of the pills, use sharp scissors to cut them off and smooth back down. Or, you can gently pull away pills and smooth back down. This will make you chunky knit look as good as new!

Both materials require the same amount of care to keep it looking its best!

All products should be used for decorative and light use only. Without a small amount of care your item can easily look worn out and tired. Please read the care page for more information. 

The wool and ordering

Merino wool can come from multiple locations around the world, but our sheep have been carefully sourced from two locations: South America and the South African Cape.

The farms do not mules their sheep.

Yes! 

Custom orders are very welcome here. Whether its the size, shape or colour, we will be able to assist you.   

Just send a message through the contact form.

Shipping

If you would like an order shipped outside of the UK, please get in contact here so we can give you a quote.

Please note that due to the size of the items, shipping can be quite expensive but we will try to find the best possible price for you.

Lead times will always be stated at the top of the home page.

If you need your order for an earlier date, please get in contact with us first. Please do not order and then asked for it to be sent earlier, as we may not be able to fulfil your request.

Ready made orders will be sent within 1-3 days of purchase.

Currently we use Royal Mail, Parcelforce and DHL to ship our items.

The courier we use depends on the size and weight of the item being sent to you.

If you item is being sent via Parcelforce or DHL you will be provided with a tracking number.

Returns and exchanges

We only offer returns and exchanges if the item is faulty.

Read our returns policy here.