Due to each item having a custom colour choice, I do not allow exchanges. If you have a change of heart about your colour choice, please get in touch within 24hr or at the earliest convenience so it can be changed. Please note that if the colour has already been ordered, it's unable to be changed.
Due to each item having a custom colour choice, I do not allow refunds. Refunds are not accepted due to lack of care or misuse of the item and it is important to read the care page before and after purchase. A copy of the care advice will be included with your order and they must be followed. This does not affect your statutory rights.
Ready made sale items are excluded from this. You will have 14 days to return the item unused and unwashed. Please get in touch as soon as possible stating that you would like to return your item.
The customer is responsible for the return postage (It is recommended to use a recorded/tracked service). Once the item has arrived safely and has been inspected, a refund will be issued via your original method of payment.
In the unlikely event that your item is faulty, please get in touch detailing the issue as soon as possible. The item must be returned in its original condition and when returning an item, its recommended to use a recorded/tracked service. It is the customers responsibility for items that are lost or damaged in the post and will be your responsibility until it is returned safely.
Upon inspection if it is found the item is not faulty, it will be returned back to you.
If the item is found to be faulty, you will have the choice of having an exact replacement made or a refund. If you require a refund, this will be processed along with the return postage paid. Credit will be applied to your original method of payment within 14 days.