EXCHANGES

Due to each item having a custom colour choice, I do not allow exchanges. If you have a change of heart about your colour choice, please get in touch within 24hr or at the earliest convenience so it can be changed. Please note that if the colour has already been ordered, it's unable to be changed.

RETURNS

Due to each item having a custom colour choice, I do not allow refunds. Refunds are not accepted due to lack of care or misuse of the item and it is important to read the care page before and after purchase. A copy of the care advice will be included with your order and they must be followed. This does not affect your statutory rights.

If you do have any issues with your order, please send a message here or via Instagram @sharnelleashleigh

In the unlikely event that your item is faulty, please get in touch detailing the issue as soon as possible. The item must be returned in its original condition and when returning an item, its recommended to use a recorded/tracked service. It is the customers responsibility for items that are lost or damaged in the post and will be your responsibility until it is returned safely.

Upon inspection if it is found the item is not faulty, it will be returned back to you.

If the item is found to be faulty, you will have the choice of having an exact replacement made or a refund. If you require a refund, this will be processed along with the return postage paid. Credit will be applied to your original method of payment within 14 days.